Please note that we will undertake the provision of travel-related services upon Users’ request, under the terms and conditions stated in this document. The matters, words and expressions not stipulated in this document shall be subject to the Terms and Conditions of Travel Contracts for Travel Arranged by Individuals.
Additional fees shall be charged in case of cancellation. Please apply for tickets after confirming the below details on fees and charges.
|DeNA Travel Cancellation Handling Fee||HKD 300 (per ticket)*1|
|Cancellation Processing Fee||Fee Specified under the Contract|
|Administration Fee for Voluntary Change||HKD 200 (per ticket)|
|Administration Fee for Involuntary Change/Refund||at most HKD 50 (per ticket)|
|Consultation on Preparation of Travel Plan||HKD 300 for first 30 minutes (Basic Rate) and HKD 180 each additional 30 minutes|
|Preparation of Itinerary||HKD 180 per case|
|Preparation of Travel Products Price Estimate||HKD 180 per case|
|Request for Documents and Information after the Scheduled Itinerary has Been Completed||HKD 180 per sheet|
|Provision of Information Regarding Destination, Transportation and Accommodation, etc.||HKD 60 per sheet of materials (A4 Sheet Size)|
|Communicating with a Local Point of Contact upon Request of Customer||HKD 180 per case|
(As of August 2015)