Terms and Conditions

Table of Travel-related Handling Fees

  • *This document is a part of the Explanation of the Terms of Transactions stipulated in Article 12-4 of the Travel Agency Act of Japan.

Please note that we will undertake the provision of travel-related services upon Users’ request, under the terms and conditions stated in this document. The matters, words and expressions not stipulated in this document shall be subject to the Terms and Conditions of Travel Contracts for Travel Arranged by Individuals.

Customers Who books and/or Purchase Airline Tickets

Additional fees shall be charged in case of cancellation. Please apply for tickets after confirming the below details on fees and charges.

Airline Ticket

DeNA Travel Cancellation Handling Fee HKD 300 (per ticket)*1
Cancellation Processing Fee Fee Specified under the Contract
Administration Fee for Voluntary Change HKD 200 (per ticket)
Administration Fee for Involuntary Change/Refund at most HKD 50 (per ticket)
  • *1 If your itinerary contains "Multiple Airlines", it could be made in separate bookings and the Administration Fee could be doubled.
  • *2 Depending on the airline rule, your flight might not be changeable or might require extra changing fee other than DeNA TRAVEL Administration Fee.
  • *3 Please note that LCC (Low Cost Carriers) bookings are non-changeable.

Consultation Fees

Consultation on Preparation of Travel Plan HKD 300 for first 30 minutes (Basic Rate) and HKD 180 each additional 30 minutes
Preparation of Itinerary HKD 180 per case
Preparation of Travel Products Price Estimate HKD 180 per case
Request for Documents and Information after the Scheduled Itinerary has Been Completed HKD 180 per sheet
Provision of Information Regarding Destination, Transportation and Accommodation, etc. HKD 60 per sheet of materials (A4 Sheet Size)

Communication Fees

Communicating with a Local Point of Contact upon Request of Customer HKD 180 per case
  • *Charges for telephone calls and other actually incurred communication costs shall be charged separately.

Note:

  • *Each of the fees stated above shall include consumption tax, but not include shipping costs.
  • *Cancellation fees payable to airlines shall be charged separately.
  • *Cancellation after completion of arrangements shall incur the cancellation processing fees.
  • *Only cancellations properly made via the Website may be accepted. Refund may not be accepted.
  • *The bookings will not just be changed for a matter of convenience of Customers. If the Customer requires alteration, cancellation of the Contract is required. In this case, cancellation fees will apply.

(As of August 2015)